King and Queen maintain full ownership of the products until full payment has been obtained.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. All packages are sent via Australia Post from our warehouse on the Gold Coast. Your order will be sent within 2 working days after it has been placed.
The normal (conservative) delivery time from the time the package has left our warehouse is:
- 3 working day to the Queensland
- 4 working days to the rest of Australia
If nobody is at the address when Australia Post makes the delivery, a note is left in the mailbox and Australia Post leaves with the package. Unless you have organized safe drop with Australia Post. If delivery is not possible Australia Post may return the package to us. When you find the Australia Post note in your mailbox, follow the instructions that have been indicated on the note.
How much is the freight charge?
Find delivery freight charges below – as well as your freight free limit.
Freight Charges: AU$8.90
Free delivery over: AU$50.00 (excluding shipping)
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.
When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging, the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details, we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim.
Please contact us via firstname.lastname@example.org
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.